We are aware of a service degradation affecting Microsoft 365 Exchange Online, which Microsoft has confirmed on their status page. This is affecting AppZen’s connection to Outlook mailboxes.
Customer impact: Incoming emails from connected Outlook mailboxes may not be picked up, so email and invoice ingestion into AppZen may be delayed. Inbox actions that go through Outlook, such as sending or replying to emails, may fail or be delayed.
No emails or invoices will be lost. Messages stay in your mailbox, and AppZen will keep retrying. Ingestion should catch up automatically once Microsoft restores service. You don’t need to do anything.
The cause is outside AppZen, so service will recover when Microsoft resolves the issue. We are monitoring it closely and will post updates as the status changes. Microsoft’s status page is at https://status.cloud.microsoft.
Posted Nov 12, 2026 - 08:00 PST
This incident affects: AppZen Autonomous AP (Invoice Processing) and AppZen Inbox.