Our engineering team has put a fix in place, and the delayed expense and card reports are now processing. Reports that were in “Pending Auto Audit” status should finish over time as the backlog clears. They do not need to be resubmitted.
We are watching the system closely to make sure all affected reports finish processing. We will share more updates as they become available.
Posted Nov 11, 2026 - 15:06 PST
Identified
We are experiencing delays in processing expense reports for customers in our US production environment. Since approximately 6:00 PM UTC on November 11, some expense reports have remained in “Pending Auto Audit” status instead of completing.
Our engineering team has identified the issue, and we are actively working to resolve it. The processing delays are preventing some expense reports from moving to the next stage.
Affected expense reports do not need to be resubmitted. They will be processed automatically once the issue is resolved.
We will share further updates as they become available. Thank you for your patience.
Posted Nov 11, 2026 - 13:28 PST
This incident affected: Expense Audit (Expense Audit).