Delay in Updating Post Audit Workflow Status in Concur

Incident Report for AppZen

Resolved

This incident has been resolved.

Posted May 09, 2024 - 07:47 PDT

Update

We are continuing to monitor for any further issues.

Posted May 09, 2024 - 06:23 PDT

Monitoring

We are currently seeing improvements in the workflow action and will continue monitoring moving forward.

Posted May 09, 2024 - 05:35 PDT

Identified

We have noticed delays in the workflow status updating in Concur after actioning a report in AppZen. This is caused by an error response from the Concur API for some applicable customers.

We have opened a case with Concur to investigate further and we will keep you updated. We apologize for the inconvenience caused due to this.

Posted May 09, 2024 - 03:17 PDT

This incident affected: Expense Audit (Expense Audit).