{
  "page": {
    "id": "4jhvpswq9gyq",
    "name": "AppZen",
    "url": "https://status.appzen.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Advanced Analytics","created_at":"2017-07-19T09:45:30.271-07:00","updated_at":"2026-09-29T14:23:58.338-07:00","position":2,"description":"Advanced Audit and Spend Analytics","showcase":true,"start_date":null,"id":"3ysj8058jtn2","group_id":null,"page_id":"4jhvpswq9gyq"},{"status":"operational","name":"Expense Audit","created_at":"2019-05-29T12:06:59.520-07:00","updated_at":"2019-05-29T12:06:59.520-07:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"kvn2zt85xb7r","group_id":null,"page_id":"4jhvpswq9gyq","components":["fvw375gxlcdh"]},{"status":"operational","name":"Mastermind Analytics","created_at":"2021-05-06T12:34:11.076-07:00","updated_at":"2021-05-06T12:34:11.076-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"nzn4pl6ghz42","group_id":null,"page_id":"4jhvpswq9gyq","components":["6ndp7f8bb651"]},{"status":"operational","name":"AppZen Autonomous AP","created_at":"2021-07-12T15:06:33.321-07:00","updated_at":"2021-07-12T15:06:33.321-07:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"n7mf1mw9bgwh","group_id":null,"page_id":"4jhvpswq9gyq","components":["ksy1dl4dq645","s8541bx5hg9c"]},{"status":"operational","name":"AppZen Support Portal","created_at":"2021-08-31T10:31:11.306-07:00","updated_at":"2026-08-30T00:11:28.701-07:00","position":7,"description":"Support portal to report issues and update on services related to AppZen product and services.","showcase":true,"start_date":"2021-08-31T00:00:00.000-07:00","id":"g70vq7fnlbbt","group_id":null,"page_id":"4jhvpswq9gyq"},{"status":"operational","name":"AppZen Inbox","created_at":"2024-08-20T08:54:57.276-07:00","updated_at":"2026-09-29T10:47:23.940-07:00","position":8,"description":null,"showcase":true,"start_date":"2024-05-01T00:00:00.000-07:00","id":"61wwtbpfg81k","group_id":null,"page_id":"4jhvpswq9gyq"}],
  "incidents": [{"name":"AI Analytics – Report Download Issue","status":"resolved","created_at":"2026-09-29T02:41:56.061-07:00","updated_at":"2026-09-29T14:23:58.559-07:00","monitoring_at":"2026-09-29T12:58:08.085-07:00","resolved_at":"2026-09-29T14:23:58.535-07:00","impact":"minor","shortlink":"https://stspg.io/19rf6j99b2ft","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T02:41:56.051-07:00","reminder_intervals":null,"id":"lpgy872kkfz3","page_id":"4jhvpswq9gyq","incident_updates":[{"status":"resolved","body":"This incident has been resolved","created_at":"2026-09-29T14:23:58.535-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T14:23:58.535-07:00","display_at":"2026-09-29T14:23:58.535-07:00","deliver_notifications":true,"tweet_id":null,"id":"mgvpwcdp7cxr","incident_id":"lpgy872kkfz3","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented, and we are monitoring the fix.\n\nData Recovery is in progress","created_at":"2026-09-29T12:58:08.085-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T12:58:08.085-07:00","display_at":"2026-09-29T12:58:08.085-07:00","deliver_notifications":true,"tweet_id":null,"id":"pm78w5kb7lc8","incident_id":"lpgy872kkfz3","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-09-29T06:38:54.474-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T06:38:54.474-07:00","display_at":"2026-09-29T06:38:54.474-07:00","deliver_notifications":true,"tweet_id":null,"id":"wlx774v5lbrx","incident_id":"lpgy872kkfz3","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Users may experience an issue where they are unable to download reports in AI Analytics.\n\nWe are aware of the issue and are working to resolve it on priority. We will provide further updates as more information becomes available.\n\nWe apologize for the inconvenience caused.","created_at":"2026-09-29T02:41:56.178-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T02:41:56.178-07:00","display_at":"2026-09-29T02:41:56.178-07:00","deliver_notifications":true,"tweet_id":null,"id":"3sz4b3lt2vyd","incident_id":"lpgy872kkfz3","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Advanced Analytics","created_at":"2017-07-19T09:45:30.271-07:00","updated_at":"2026-09-29T14:23:58.338-07:00","position":2,"description":"Advanced Audit and Spend Analytics","showcase":true,"start_date":null,"id":"3ysj8058jtn2","page_id":"4jhvpswq9gyq","group_id":null}]},{"name":"AP Inbox – Email Ingestion Issue","status":"resolved","created_at":"2026-09-29T04:30:17.311-07:00","updated_at":"2026-09-29T11:03:06.726-07:00","monitoring_at":"2026-09-29T10:47:23.982-07:00","resolved_at":"2026-09-29T11:03:06.694-07:00","impact":"major","shortlink":"https://stspg.io/wv62hyv71zyf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T04:30:17.300-07:00","reminder_intervals":null,"id":"kd6gnfnkjkql","page_id":"4jhvpswq9gyq","incident_updates":[{"status":"resolved","body":"This incident has been resolved.\nAll invoices submitted to AppZen by email or through an ERP integration have been ingested.","created_at":"2026-09-29T11:03:06.694-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T11:03:06.694-07:00","display_at":"2026-09-29T11:03:06.694-07:00","deliver_notifications":true,"tweet_id":null,"id":"0q6j2hzp1xls","incident_id":"kd6gnfnkjkql","custom_tweet":null,"affected_components":[{"code":"61wwtbpfg81k","name":"AppZen Inbox","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are monitoring the fix implemented to resolve the issue.","created_at":"2026-09-29T10:47:23.982-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T10:47:23.982-07:00","display_at":"2026-09-29T10:47:23.982-07:00","deliver_notifications":true,"tweet_id":null,"id":"dw09rz516j3g","incident_id":"kd6gnfnkjkql","custom_tweet":null,"affected_components":[{"code":"61wwtbpfg81k","name":"AppZen Inbox","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-09-29T06:51:52.981-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T06:51:52.981-07:00","display_at":"2026-09-29T06:51:52.981-07:00","deliver_notifications":true,"tweet_id":null,"id":"5wgls9h3y1fw","incident_id":"kd6gnfnkjkql","custom_tweet":null,"affected_components":[{"code":"61wwtbpfg81k","name":"AppZen Inbox","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Customers may experience an issue where invoices sent to their customer-hosted Outlook/Exchange mailboxes are not being ingested into AppZen AP Inbox.\n\nWe are aware of the issue and are working to resolve it on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available.","created_at":"2026-09-29T04:30:17.446-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T04:30:17.446-07:00","display_at":"2026-09-29T04:30:17.446-07:00","deliver_notifications":true,"tweet_id":null,"id":"rxql9tf408ds","incident_id":"kd6gnfnkjkql","custom_tweet":null,"affected_components":[{"code":"61wwtbpfg81k","name":"AppZen Inbox","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"AppZen Inbox","created_at":"2024-08-20T08:54:57.276-07:00","updated_at":"2026-09-29T10:47:23.940-07:00","position":8,"description":null,"showcase":true,"start_date":"2024-05-01T00:00:00.000-07:00","id":"61wwtbpfg81k","page_id":"4jhvpswq9gyq","group_id":null}]},{"name":"Expense Audit – Chrome River Ingestion Issue","status":"resolved","created_at":"2026-09-29T06:48:26.876-07:00","updated_at":"2026-09-29T10:46:13.089-07:00","monitoring_at":null,"resolved_at":"2026-09-29T10:46:13.064-07:00","impact":"minor","shortlink":"https://stspg.io/ykxt2hclv0rn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T06:48:26.865-07:00","reminder_intervals":null,"id":"36xxk56z96f1","page_id":"4jhvpswq9gyq","incident_updates":[{"status":"resolved","body":"This incident has been resolved by the Emburse team.\nEmburse Engineering team will take a deeper dive into what happened and will provide further details.\nWe have verified that report ingestion has resumed.","created_at":"2026-09-29T10:46:13.064-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T10:46:13.064-07:00","display_at":"2026-09-29T10:46:13.064-07:00","deliver_notifications":true,"tweet_id":null,"id":"5m6p1rj81cg0","incident_id":"36xxk56z96f1","custom_tweet":null,"affected_components":[{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified, and a fix is being implemented by the Chrome River (Emburse) Team","created_at":"2026-09-29T07:30:19.276-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T07:30:19.276-07:00","display_at":"2026-09-29T07:30:19.276-07:00","deliver_notifications":true,"tweet_id":null,"id":"qsl15xrcxzp3","incident_id":"36xxk56z96f1","custom_tweet":null,"affected_components":[{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Users may experience an issue where reports from Chrome River are not being ingested into AppZen.\n\nThis issue is related to an ongoing issue on the Emburse/Chrome River side. We are working with their team to resolve this on priority.\n\nWe apologize for the inconvenience caused and will provide further updates as more information becomes available.","created_at":"2026-09-29T06:48:27.121-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T06:48:27.121-07:00","display_at":"2026-09-29T06:48:27.121-07:00","deliver_notifications":true,"tweet_id":null,"id":"5txwqs919mmp","incident_id":"36xxk56z96f1","custom_tweet":null,"affected_components":[{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Expense Audit","created_at":"2017-07-19T09:45:30.231-07:00","updated_at":"2026-09-29T10:46:13.018-07:00","position":1,"description":"Audit of Expense Reports","showcase":true,"start_date":null,"id":"fvw375gxlcdh","page_id":"4jhvpswq9gyq","group_id":"kvn2zt85xb7r"}]},{"name":"Delays in Invoice Processing — Autonomous AP","status":"resolved","created_at":"2026-09-15T12:24:18.833-07:00","updated_at":"2026-09-15T18:31:21.385-07:00","monitoring_at":"2026-09-15T12:27:27.322-07:00","resolved_at":"2026-09-15T18:31:21.372-07:00","impact":"minor","shortlink":"https://stspg.io/smgx7s1vjzr9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-15T12:24:18.824-07:00","reminder_intervals":null,"id":"h468lwl9wvtr","page_id":"4jhvpswq9gyq","incident_updates":[{"status":"resolved","body":"Resolved — Invoice Processing Delays (Autonomous AP)\n\nBetween approximately 11:30 AM and 5:00 PM PDT on September 15, some invoices submitted to Autonomous AP remained in a \"Processing\" state longer than expected.\n\nThe cause was an availability issue with a third-party provider in the US-East region, which caused inference requests to time out rather than fail fast. The provider has confirmed the issue on their side.\n\nWe mitigated the impact by routing invoice processing to an alternate endpoint, after which new invoices resumed processing normally. All affected invoices have since been reprocessed and have completed successfully. No invoice data was lost.\n\nProcessing times have returned to normal, and the service is fully operational.\n\nWe apologise for the disruption.","created_at":"2026-09-15T18:31:21.372-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T18:31:21.372-07:00","display_at":"2026-09-15T18:31:21.372-07:00","deliver_notifications":true,"tweet_id":null,"id":"d8k8gnz020m4","incident_id":"h468lwl9wvtr","custom_tweet":null,"affected_components":[{"code":"s8541bx5hg9c","name":"AppZen Autonomous AP - Invoice Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We applied a fix and are monitoring recovery.\n\nOur engineering team has completed the failover to an alternate endpoint. Invoice processing has recovered:\n\nNew invoices submitted to Autonomous AP are now processing normally, at expected speeds.\nBacklogged invoices that were stuck during the incident window are being reprocessed in batches, and the queue is draining steadily.\n\nCustomers may continue to see a temporary delay on invoices submitted during the impact window until the backlog fully clears. No customer action is required; these invoices will complete automatically.\n\nWe are monitoring system health and backlog drain rate closely and will confirm once the backlog is fully cleared.","created_at":"2026-09-15T12:27:27.322-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T12:27:27.322-07:00","display_at":"2026-09-15T12:27:27.322-07:00","deliver_notifications":true,"tweet_id":null,"id":"jqxfhmvhfn00","incident_id":"h468lwl9wvtr","custom_tweet":null,"affected_components":[{"code":"s8541bx5hg9c","name":"AppZen Autonomous AP - Invoice Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of the invoice processing delays.\n\nThe delays are caused by an availability issue with a third-party service hosted in the US-EAST-1 region. The provider has confirmed the degradation on their side and has identified the root cause as an internal queuing subsystem. Requests from our platform were being accepted but not completed, causing invoices to remain in \"Processing\".\n\nThe impact is isolated to a single endpoint. All other AppZen services are unaffected.\n\nMitigation in progress: Our engineering team has begun failing over invoice processing to an alternate, healthy endpoint. Once the failover is complete, newly submitted invoices are expected to process normally, and we will begin clearing the accumulated backlog.\n\nNo invoice data has been lost. Next update in 30 minutes.","created_at":"2026-09-15T12:26:12.314-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T12:26:12.314-07:00","display_at":"2026-09-15T12:26:12.314-07:00","deliver_notifications":true,"tweet_id":null,"id":"7s4tmddkp038","incident_id":"h468lwl9wvtr","custom_tweet":null,"affected_components":[{"code":"s8541bx5hg9c","name":"AppZen Autonomous AP - Invoice Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating delays in invoice processing on Autonomous AP.","created_at":"2026-09-15T12:24:18.902-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T12:24:18.902-07:00","display_at":"2026-09-15T12:24:18.902-07:00","deliver_notifications":true,"tweet_id":null,"id":"cxzjmby81wyj","incident_id":"h468lwl9wvtr","custom_tweet":null,"affected_components":[{"code":"s8541bx5hg9c","name":"AppZen Autonomous AP - Invoice Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Invoice Processing","created_at":"2021-07-12T15:09:19.132-07:00","updated_at":"2026-09-15T12:27:27.294-07:00","position":2,"description":"Invoice Processing - Extraction and Validation of Invoices","showcase":true,"start_date":"2021-07-12T00:00:00.000-07:00","id":"s8541bx5hg9c","page_id":"4jhvpswq9gyq","group_id":"n7mf1mw9bgwh"}]},{"name":"EA: Receipts Not Visible at Line Level","status":"resolved","created_at":"2026-09-09T05:54:34.421-07:00","updated_at":"2026-09-09T07:05:04.179-07:00","monitoring_at":"2026-09-09T06:57:06.156-07:00","resolved_at":"2026-09-09T07:05:04.163-07:00","impact":"none","shortlink":"https://stspg.io/zn7r6hgpqlvt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-09T05:54:34.413-07:00","reminder_intervals":null,"id":"vrdvwds9170w","page_id":"4jhvpswq9gyq","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-09T07:05:04.163-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T07:05:04.163-07:00","display_at":"2026-09-09T07:05:04.163-07:00","deliver_notifications":true,"tweet_id":null,"id":"xxgx0b6b4y45","incident_id":"vrdvwds9170w","custom_tweet":null,"affected_components":[{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-09-09T06:57:06.156-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T06:57:06.156-07:00","display_at":"2026-09-09T06:57:06.156-07:00","deliver_notifications":true,"tweet_id":null,"id":"64v84rdt75ng","incident_id":"vrdvwds9170w","custom_tweet":null,"affected_components":[{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Some users may experience an issue where receipts are not visible at the Line Level. However, the receipts remain available and visible at the Header Level.\n\nOur team is actively investigating and working to resolve the issue. We will provide further updates as more information becomes available.\n\nWe apologize for any inconvenience caused and appreciate your patience.","created_at":"2026-09-09T05:54:34.461-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T05:54:34.461-07:00","display_at":"2026-09-09T05:54:34.461-07:00","deliver_notifications":true,"tweet_id":null,"id":"6ccycj04ft7v","incident_id":"vrdvwds9170w","custom_tweet":null,"affected_components":[{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Expense Audit","created_at":"2017-07-19T09:45:30.231-07:00","updated_at":"2026-09-29T10:46:13.018-07:00","position":1,"description":"Audit of Expense Reports","showcase":true,"start_date":null,"id":"fvw375gxlcdh","page_id":"4jhvpswq9gyq","group_id":"kvn2zt85xb7r"}]},{"name":"Scheduled Maintenance : Sun, Aug 30 | 5:30 – 7:00 AM UTC","status":"completed","created_at":"2026-08-21T04:31:26.028-07:00","updated_at":"2026-08-30T00:11:28.805-07:00","monitoring_at":null,"resolved_at":"2026-08-30T00:11:28.775-07:00","impact":"maintenance","shortlink":"https://stspg.io/92n4dvvsg5m2","scheduled_for":"2026-08-29T22:30:00.000-07:00","scheduled_until":"2026-08-30T00:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-29T21:30:07.880-07:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-21T04:31:26.001-07:00","reminder_intervals":null,"id":"jt8cms30ldfh","page_id":"4jhvpswq9gyq","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-30T00:11:28.775-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-30T00:11:28.775-07:00","display_at":"2026-08-30T00:11:28.775-07:00","deliver_notifications":true,"tweet_id":null,"id":"89jyhxcl1shf","incident_id":"jt8cms30ldfh","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"under_maintenance","new_status":"operational"},{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"under_maintenance","new_status":"operational"},{"code":"6ndp7f8bb651","name":"Mastermind Analytics - Mastermind Analytics","old_status":"under_maintenance","new_status":"operational"},{"code":"ksy1dl4dq645","name":"AppZen Autonomous AP - AAA API","old_status":"under_maintenance","new_status":"operational"},{"code":"s8541bx5hg9c","name":"AppZen Autonomous AP - Invoice Processing","old_status":"under_maintenance","new_status":"operational"},{"code":"g70vq7fnlbbt","name":"AppZen Support Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"61wwtbpfg81k","name":"AppZen Inbox","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-29T22:34:32.683-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T22:34:32.683-07:00","display_at":"2026-08-29T22:34:32.683-07:00","deliver_notifications":true,"tweet_id":null,"id":"3p2mq78636bp","incident_id":"jt8cms30ldfh","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"operational","new_status":"under_maintenance"},{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"operational","new_status":"under_maintenance"},{"code":"6ndp7f8bb651","name":"Mastermind Analytics - Mastermind Analytics","old_status":"operational","new_status":"under_maintenance"},{"code":"ksy1dl4dq645","name":"AppZen Autonomous AP - AAA API","old_status":"operational","new_status":"under_maintenance"},{"code":"s8541bx5hg9c","name":"AppZen Autonomous AP - Invoice Processing","old_status":"operational","new_status":"under_maintenance"},{"code":"g70vq7fnlbbt","name":"AppZen Support Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"61wwtbpfg81k","name":"AppZen Inbox","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-29T21:30:07.714-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T21:30:07.714-07:00","display_at":"2026-08-29T21:30:07.714-07:00","deliver_notifications":true,"tweet_id":null,"id":"ltpzst76rcln","incident_id":"jt8cms30ldfh","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"AppZen will undergo scheduled maintenance on Sunday, August 30, from 5:30 AM to 7:00 AM UTC.\nDuring this window, AppZen will be unavailable. \n\nMaintenance window as below:\nPDT: Saturday, August 29 | 10:30 PM–Sunday, August 30 | 12:00 AM\nUTC: Sunday, August 30 | 5:30–7:00 AM\nIST: Sunday, August 30 | 11:00 AM–12:30 PM\n\nImportant: No data will be affected, and once service is restored, there will be no downstream impacts. You can resume normal activity immediately after the maintenance ends. We'll post real-time updates on our status page.","created_at":"2026-08-21T04:31:26.121-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-21T04:31:26.121-07:00","display_at":"2026-08-21T04:31:26.121-07:00","deliver_notifications":true,"tweet_id":null,"id":"pdlscnswkcrb","incident_id":"jt8cms30ldfh","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"operational","new_status":"operational"},{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"operational","new_status":"operational"},{"code":"6ndp7f8bb651","name":"Mastermind Analytics - Mastermind Analytics","old_status":"operational","new_status":"operational"},{"code":"ksy1dl4dq645","name":"AppZen Autonomous AP - AAA API","old_status":"operational","new_status":"operational"},{"code":"s8541bx5hg9c","name":"AppZen Autonomous AP - Invoice Processing","old_status":"operational","new_status":"operational"},{"code":"g70vq7fnlbbt","name":"AppZen Support Portal","old_status":"operational","new_status":"operational"},{"code":"61wwtbpfg81k","name":"AppZen Inbox","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Expense Audit","created_at":"2017-07-19T09:45:30.231-07:00","updated_at":"2026-09-29T10:46:13.018-07:00","position":1,"description":"Audit of Expense Reports","showcase":true,"start_date":null,"id":"fvw375gxlcdh","page_id":"4jhvpswq9gyq","group_id":"kvn2zt85xb7r"},{"status":"operational","name":"Mastermind Analytics","created_at":"2021-05-06T12:34:11.089-07:00","updated_at":"2026-08-30T00:11:28.602-07:00","position":1,"description":null,"showcase":true,"start_date":"2021-05-06T00:00:00.000-07:00","id":"6ndp7f8bb651","page_id":"4jhvpswq9gyq","group_id":"nzn4pl6ghz42"},{"status":"operational","name":"AAA API","created_at":"2021-07-12T15:05:16.267-07:00","updated_at":"2026-08-30T00:11:28.631-07:00","position":1,"description":"AppZen Autonomous AP API","showcase":true,"start_date":"2021-07-12T00:00:00.000-07:00","id":"ksy1dl4dq645","page_id":"4jhvpswq9gyq","group_id":"n7mf1mw9bgwh"},{"status":"operational","name":"Advanced Analytics","created_at":"2017-07-19T09:45:30.271-07:00","updated_at":"2026-09-29T14:23:58.338-07:00","position":2,"description":"Advanced Audit and Spend Analytics","showcase":true,"start_date":null,"id":"3ysj8058jtn2","page_id":"4jhvpswq9gyq","group_id":null},{"status":"operational","name":"Invoice Processing","created_at":"2021-07-12T15:09:19.132-07:00","updated_at":"2026-09-15T12:27:27.294-07:00","position":2,"description":"Invoice Processing - 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Our team is actively working with the relevant services to identify the root cause and resolve it as quickly as possible.\n\nWe will share further updates as more information becomes available.","created_at":"2026-04-06T04:46:13.997-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-06T04:46:13.997-07:00","display_at":"2026-04-06T04:46:13.997-07:00","deliver_notifications":true,"tweet_id":null,"id":"xbq5q6p96zm9","incident_id":"207qgk6hfg5y","custom_tweet":null,"affected_components":[{"code":"fvw375gxlcdh","name":"Expense Audit - Expense Audit","old_status":"operational","new_status":"degraded_performance"},{"code":"s8541bx5hg9c","name":"AppZen Autonomous AP - Invoice Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Expense Audit","created_at":"2017-07-19T09:45:30.231-07:00","updated_at":"2026-09-29T10:46:13.018-07:00","position":1,"description":"Audit of Expense Reports","showcase":true,"start_date":null,"id":"fvw375gxlcdh","page_id":"4jhvpswq9gyq","group_id":"kvn2zt85xb7r"},{"status":"operational","name":"Invoice Processing","created_at":"2021-07-12T15:09:19.132-07:00","updated_at":"2026-09-15T12:27:27.294-07:00","position":2,"description":"Invoice Processing - Extraction and Validation of Invoices","showcase":true,"start_date":"2021-07-12T00:00:00.000-07:00","id":"s8541bx5hg9c","page_id":"4jhvpswq9gyq","group_id":"n7mf1mw9bgwh"}]},{"name":"AI Analytics : EU : Dashboard Showing Incomplete Data","status":"resolved","created_at":"2026-03-10T05:49:43.799-07:00","updated_at":"2026-03-12T01:49:22.472-07:00","monitoring_at":"2026-03-12T00:20:07.475-07:00","resolved_at":"2026-03-12T01:49:22.453-07:00","impact":"minor","shortlink":"https://stspg.io/63ffwdqrkf84","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-10T05:49:43.794-07:00","reminder_intervals":null,"id":"dbsqmkcj7v4l","page_id":"4jhvpswq9gyq","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-12T01:49:22.453-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-12T01:49:22.453-07:00","display_at":"2026-03-12T01:49:22.453-07:00","deliver_notifications":true,"tweet_id":null,"id":"9qbdqslp45mc","incident_id":"dbsqmkcj7v4l","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-03-12T00:20:07.475-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-12T00:20:07.475-07:00","display_at":"2026-03-12T00:20:07.475-07:00","deliver_notifications":true,"tweet_id":null,"id":"z315cdmn5kc8","incident_id":"dbsqmkcj7v4l","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue where incomplete data is being reflected under AI Analytics for EU customers.\nWe are actively working on a fix. We will continue to provide updates as we make progress.","created_at":"2026-03-10T05:49:43.863-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T05:49:43.863-07:00","display_at":"2026-03-10T05:49:43.863-07:00","deliver_notifications":true,"tweet_id":null,"id":"6z7mhcpmxtvx","incident_id":"dbsqmkcj7v4l","custom_tweet":null,"affected_components":[{"code":"3ysj8058jtn2","name":"Advanced Analytics","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Advanced Analytics","created_at":"2017-07-19T09:45:30.271-07:00","updated_at":"2026-09-29T14:23:58.338-07:00","position":2,"description":"Advanced Audit and Spend Analytics","showcase":true,"start_date":null,"id":"3ysj8058jtn2","page_id":"4jhvpswq9gyq","group_id":null}]},{"name":"Support Portal is down.","status":"resolved","created_at":"2026-03-06T01:40:59.000-08:00","updated_at":"2026-03-06T02:22:47.101-08:00","monitoring_at":null,"resolved_at":"2026-03-06T02:22:47.088-08:00","impact":"major","shortlink":"https://stspg.io/9zrrjg69tt8c","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-06T01:40:59.000-08:00","reminder_intervals":null,"id":"0d3fq5nzlw9f","page_id":"4jhvpswq9gyq","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-06T02:22:47.088-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-06T02:22:47.088-08:00","display_at":"2026-03-06T02:22:47.088-08:00","deliver_notifications":true,"tweet_id":null,"id":"fz9bx89w5wpm","incident_id":"0d3fq5nzlw9f","custom_tweet":null,"affected_components":[{"code":"g70vq7fnlbbt","name":"AppZen Support Portal","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We have raised a Sev1 Ticket with Vendor","created_at":"2026-03-06T01:40:59.464-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-06T01:41:15.472-08:00","display_at":"2026-03-06T01:40:59.000-08:00","deliver_notifications":true,"tweet_id":null,"id":"27f5v52kdmss","incident_id":"0d3fq5nzlw9f","custom_tweet":null,"affected_components":[{"code":"g70vq7fnlbbt","name":"AppZen Support Portal","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"AppZen Support Portal","created_at":"2021-08-31T10:31:11.306-07:00","updated_at":"2026-08-30T00:11:28.701-07:00","position":7,"description":"Support portal to report issues and update on services related to AppZen product and services.","showcase":true,"start_date":"2021-08-31T00:00:00.000-07:00","id":"g70vq7fnlbbt","page_id":"4jhvpswq9gyq","group_id":null}]},{"name":"Appzen EA \u0026 AAP : Latency in actioning reports or processing invoices","status":"resolved","created_at":"2026-03-02T03:42:36.000-08:00","updated_at":"2026-03-02T07:51:59.624-08:00","monitoring_at":"2026-03-02T05:39:59.352-08:00","resolved_at":"2026-03-02T07:51:59.610-08:00","impact":"minor","shortlink":"https://stspg.io/rnbmblnpyrvk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-02T03:42:36.000-08:00","reminder_intervals":null,"id":"qfdzkmdm5yrv","page_id":"4jhvpswq9gyq","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-02T07:51:59.610-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T07:51:59.610-08:00","display_at":"2026-03-02T07:51:59.610-08:00","deliver_notifications":true,"tweet_id":null,"id":"zhd4q2tn5wc4","incident_id":"qfdzkmdm5yrv","custom_tweet":null,"affected_components":[{"code":"fvw375gxlcdh","name":"Expense Audit - 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}