Update - Update:
Microsoft is still working to resolve the Microsoft 365 outage. As a result, email and invoice ingestion from Outlook mailboxes continues to be delayed for AppZen Inbox and AP customers.
No emails have been lost, and ingestion will automatically catch up once Microsoft restores the service.
We are continuing to monitor the situation and check for updates from Microsoft. For the latest information, please refer to Microsoft Service Status.
We will share further updates as they become available.
Nov 13, 2026 - 00:20 PST
Microsoft is still working to resolve the Microsoft 365 outage. As a result, email and invoice ingestion from Outlook mailboxes continues to be delayed for AppZen Inbox and AP customers.
No emails have been lost, and ingestion will automatically catch up once Microsoft restores the service.
We are continuing to monitor the situation and check for updates from Microsoft. For the latest information, please refer to Microsoft Service Status.
We will share further updates as they become available.
Nov 13, 2026 - 00:20 PST
Update - Update:
Microsoft is still working to resolve the Microsoft 365 outage. Email and invoice ingestion from Outlook mailboxes is still delayed for AppZen Inbox and AP customers. No emails have been lost, and ingestion will catch up automatically once Microsoft service is restored.
For the latest from Microsoft, see: https://status.cloud.microsoft/
We will share more updates as they become available.
Nov 12, 2026 - 16:36 PST
Microsoft is still working to resolve the Microsoft 365 outage. Email and invoice ingestion from Outlook mailboxes is still delayed for AppZen Inbox and AP customers. No emails have been lost, and ingestion will catch up automatically once Microsoft service is restored.
For the latest from Microsoft, see: https://status.cloud.microsoft/
We will share more updates as they become available.
Nov 12, 2026 - 16:36 PST
Identified - The Microsoft 365 outage that affects Outlook and Exchange Online mailboxes is still ongoing. Email and invoice ingestion from Outlook mailboxes is still delayed for AppZen Inbox and AP customers. Actions in the Inbox that go through Outlook, such as sending or replying to emails, may also fail or be delayed. Gmail mailboxes are not affected.
Microsoft has found the source of the issue on their side and is testing a recovery before rolling it out more widely. AppZen has no fix to apply on our side, but we are monitoring closely.
No emails have been lost. They remain in your mailbox, and AppZen will retry automatically. Ingestion should catch up once Microsoft service is restored, and no action is needed on your end.
For details on Microsoft’s progress, see the Microsoft 365 status page: https://status.cloud.microsoft/
We will share more updates as they become available.
Nov 12, 2026 - 15:11 PST
Microsoft has found the source of the issue on their side and is testing a recovery before rolling it out more widely. AppZen has no fix to apply on our side, but we are monitoring closely.
No emails have been lost. They remain in your mailbox, and AppZen will retry automatically. Ingestion should catch up once Microsoft service is restored, and no action is needed on your end.
For details on Microsoft’s progress, see the Microsoft 365 status page: https://status.cloud.microsoft/
We will share more updates as they become available.
Nov 12, 2026 - 15:11 PST
Investigating - We are aware of a service degradation affecting Microsoft 365 Exchange Online, which Microsoft has confirmed on their status page. This is affecting AppZen’s connection to Outlook mailboxes.
Customer impact:
Incoming emails from connected Outlook mailboxes may not be picked up, so email and invoice ingestion into AppZen may be delayed.
Inbox actions that go through Outlook, such as sending or replying to emails, may fail or be delayed.
No emails or invoices will be lost. Messages stay in your mailbox, and AppZen will keep retrying. Ingestion should catch up automatically once Microsoft restores service. You don’t need to do anything.
The cause is outside AppZen, so service will recover when Microsoft resolves the issue. We are monitoring it closely and will post updates as the status changes. Microsoft’s status page is at https://status.cloud.microsoft.
Nov 12, 2026 - 08:00 PST
Customer impact:
Incoming emails from connected Outlook mailboxes may not be picked up, so email and invoice ingestion into AppZen may be delayed.
Inbox actions that go through Outlook, such as sending or replying to emails, may fail or be delayed.
No emails or invoices will be lost. Messages stay in your mailbox, and AppZen will keep retrying. Ingestion should catch up automatically once Microsoft restores service. You don’t need to do anything.
The cause is outside AppZen, so service will recover when Microsoft resolves the issue. We are monitoring it closely and will post updates as the status changes. Microsoft’s status page is at https://status.cloud.microsoft.
Nov 12, 2026 - 08:00 PST
Advanced Analytics
Operational
Expense Audit
Operational
Expense Audit
Operational
Mastermind Analytics
Operational
Mastermind Analytics
Operational
AppZen Autonomous AP
Degraded Performance
AAA API
Operational
Invoice Processing
Degraded Performance
AppZen Support Portal
Operational
AppZen Inbox
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.